At Mirei, we thoughtfully select the materials used for each collection based on its design and intended wear. Our jewelry is crafted using either 925 recycled sterling silver or premium brass as the base metal and is finished with either 24kt gold micron plating, 18kt gold plating or rhodium plating, depending on the collection.

We also use high-quality cubic zirconia (CZ) stones and lab-grown diamonds in selected designs. The materials used for each piece are clearly listed on its product page, so you always know exactly what your jewelry is crafted from.

For more information about our materials, please visit our Materials & Jewelry Care page.

Many of our customers comfortably wear Mirei jewelry every day. Our sterling silver collections are crafted from 925 sterling silver and are generally well suited for those with sensitive skin.

Selected collections are crafted from premium brass. While our brass jewelry is finished with high-quality gold or rhodium plating, individuals with known metal sensitivities or brass allergies may wish to review the material details on the product page before purchasing.

If you're unsure which piece is right for you, feel free to reach out to our team—we're always happy to help.

To help preserve the beauty of your Mirei jewelry, avoid exposure to water, perfumes, lotions and harsh chemicals. Store each piece separately in a dry pouch or airtight box to help protect its finish and prevent scratches. Clean your jewelry gently with a soft microfiber cloth to remove everyday dirt and oils.

For detailed care instructions based on your jewelry's material and finish, please visit our Materials & Jewelry Care page.

While our jewelry is crafted with high-quality materials, we recommend removing it before swimming, bathing, or engaging in activities that involve prolonged exposure to water to preserve its luster and longevity.

Finding the perfect ring size is no longer a challenge—we're here to help! Explore our detailed Size Guide for effortless sizing.

Absolutely. We understand that each piece should fit perfectly. If your desired size is not available on our website, please contact us directly. Our dedicated team will assist you in placing a custom order tailored to your specific requirements.

Our jewelry is not BIS hallmarked as standard. For pieces crafted from 925 sterling silver, we can arrange BIS hallmarking upon request at an additional cost, based on the applicable hallmarking charges.

Please note that collections crafted from brass cannot be BIS hallmarked, as BIS hallmarking applies only to precious metals such as gold and silver.

If you would like your sterling silver jewelry to be BIS hallmarked, please contact us to discuss your hallmarking needs and we will be pleased to accommodate your request.

We recommend proper care to maintain your jewelry. However, if tarnishing occurs and you require replating, we are happy to do it for a nominal fee. Please contact us for detailed information and to arrange for your jewelry to be restored to its original brilliance.

You can place your order in three easy ways:

1. Head over to our website and browse our awesome collections to pick what you love.

2. Shoot us a message on WhatsApp, and our team will help you out with your order.

3. Slide into our DMs on Instagram, and we'll guide you through the ordering process.

We accept multiple payment options, including credit and debit cards, UPI, and net banking. Additionally, we offer Cash on Delivery (COD) for your convenience, with a nominal fee of ₹150. Prepaid orders are eligible for free shipping across India.

Most of our products are hand crafted per order keeping the environment in mind. This process takes 15 working days, after which your order will be dispatched.

In case the product is readily available, the same will be shipped within 48 hours.

Yes, you can modify or cancel your order within 24 hours of placing your purchase. Please contact our customer service team promptly via email at info@mirei.in, WhatsApp, or Instagram DM with your order number and the requested changes. We will do our best to accommodate your request.

Certainly! You will receive an order confirmation via email immediately after placing your order. This email will contain your order details. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number on our carrier's website to monitor the status of your delivery. Should you have any questions about your shipment, please feel free to contact us.

Standard delivery time is 5-7 business days after processing and shipping. Orders placed on weekends and national holidays will be processed the following business day. While we strive for timely delivery, please be aware that unforeseen circumstances or natural calamities may cause delays. Mirei won’t assume liability for such delays, so make sure to provide the correct contact number and address for smooth deliveries.

We don’t do refunds, but we love making things right with store credit or exchanges! If your product is in its original condition with tags and packaging intact, email us at info@mirei.in within 48 hours of receiving your order. Include your order number and a picture of the product, and we’ll guide you through the next steps. Let's get you something you'll love!

Oh no! Email us at info@mirei.in within 24 hours with your order number and pictures of the damaged item. We’ll review your case and guide you through the next steps.

Customized and personalized items cannot be returned or exchanged.

If your jewelry needs repair, we’re happy to help! Repairs start at Rs.500/- and will increase depending on the damage. For online orders, please provide photos so we can determine the best course of action.